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Payment Policy

If you change your mind or need to make a last minute course cancellation, you may transfer your payment towards a different MorenaMedia offering.

A non-refundable deposit of 50% of the total cost of consulting or Web development services is due upon hire. The remaining 50% of the total, and any other costs incurred, is due upon completion of the service. Other arrangements/ammendments to this agreement may be made in writing and signed by both parties.

Appointment Cancellation

If you are unable to keep an appointment, please notify us 48 hours in advance, in which case, no charge will be made. Cancellations made under 48 hours will be subject to 50% of your consulting fee.

Limitations to Mentorship, Tutorials & Courses

Group courses and one-on-one mentorship and tutorials are made available for those who can easily commit to the consecutive number of weeks as outlined. Conditions are that they be completed within the set time period as advertised, plus one week's grace (with the exception of group learning for which one week's grace is not given). Any additional rescheduling beyond this one week's grace will result in you being charged at our bundled consultation rates ($100, $115 or $130 per hour), which will be based on the total hours of your chosen package.

Limitations to Prepaid Consultation Bundles

Prepaid consultation bundles are limited to four-month blocks and must be used within that timeframe.

Returned Cheque

There will be a $25 charge for any returned cheques.

Late Payment

Unless an alternate payment arrangement has been made in advance, a late payment fee of $25 per week will be incurred on outstanding balances as noted:

  1–7 days late   $25
  8–14 days late   $50
  15–21 days late   $75
  22–28 days late   $100
  29–60 days late   $200

After a payment is 29 days late, an additional $100.00 fee will be incurred for a total late payment charge of $200. In this case, the client's services or courses will be terminated.

After a payment is 60 days late, the account will be turned over to a collections agency. The client will be liable for the $200 cumulative late fee, the outstanding balance, plus any costs incurred by the collection process.


Refund Policy

No refunds are granted for consultations or Web design. All deposits made towards services, including courses, are non-refundable, however they are transferable to other offerings. Obviously, MorenaMedia recognizes that there may be rare circumstances when an extreme situation has taken place and will use discretion.

Course Cancellation

Courses have a minimum enrollment requirement. If this minimum has not been met at least three (3) days prior to start date, applicants' full course fees and deposits will be refunded in whole.

Course Refunds

Based on the following schedule, refunds are granted on full course payments (minus $75 application fee):

  14 days prior to start date   100% refund
  7–13 days prior to start date   60% refund
  6 days prior to start date   No refund
  Deposit/Partial Payment   Non-refundable


» TERMS LAST UPDATED: 22 June 2011 — 12:18 a.m. (EST)